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Terms & Conditions

The Acupuncturist
Terms and Conditions of booking


Please don’t attend the clinic if you can answer ‘Yes’ to ANY of the following screening questions:

1. Have you tested positive for COVID-19? (subject to being certified by a medical health professional as fully recovered)

2. Have you had contact with anyone with confirmed COVID-19, or someone who has been in direct contact with a confirmed case, in the last 14 days?

3. Have you had any of these symptoms in the last 14 days?

·  Fever greater than 38°C

·  Difficulty breathing

·  Cough

 Loss of smell or taste

4.  Are you currently experiencing fever over 38°C, difficulty breathing, cough or loss of smell or taste?

If you have any of these signs or symptoms please contact your GP and arrange to be tested for Covid-19.

By proceeding with a booking you agree with the stated terms and have answered the screening questions honestly and to the best of your knowledge. 


Once a booking has been accepted by The Acupuncturist, you will have entered into an agreement to have treatment, based on these Terms and Conditions. The fee will be deemed due accordingly.

Payment for treatment is due in full either in advance or at the end of your session. During the COVID-19 pandemic, your safety is paramount so an invoice will be emailed after the session for you to make payment using online banking.


If for any reason you cancel a treatment with less than 24 hours’ notice, the full treatment fee remains payable for the reserved time slot. This fee is payable within 7 days or at the next session, whichever is earlier.

Should you run late for an appointment, if at all possible please inform The Acupuncturist of any delay.


While treatment offered at The Acupuncturist aims to address your health concerns, it cannot replace the care of a General Practitioner (GP). We recommend that you consult a GP regarding any conditions for which you are seeking treatment.

During your initial consultation you should inform The Acupuncturist of any medical conditions that you have and those you have suffered in the past, and provide updates at subsequent sessions if any of the discussed aspects change. It is your responsibility to check with your medical practitioner if you suffer from a condition and/or are in doubt about whether to have treatment.


As an Acupuncture New Zealand (AcNZ) registered acupuncturist and ACC treatment provider, The Acupuncturist has agreed to follow the AcNZ Code of Professional Ethics, as well as the Health and Disability Commissioner’s Code of Rights

Purpose of treatment: The purpose of the treatment is to address your condition (the reason you are seeking treatment). Acupuncture is a healthcare service that is based on Traditional Chinese Medicine (TCM). 

Nature of treatment: Your treatment may include acupuncture, moxibustion, cupping, acupressure, tuina (Chinese medical massage), guasha (dermal friction), infra-red heat lamps, tuning forks, ear seeds for auriculotherapy, therapeutic exercises and dietary advice based on the fundamentals of Chinese medicine.

Risks of treatment: Before commencing treatment please be aware that there are associated risks. Although acupuncturists cannot anticipate all of the possible risks and complications that may arise with each individual case, you should be aware that the side effects outlined below might occur. If there are particular risks that apply to your case, your acupuncturist will discuss these with you. 

Acupuncture is a safe method of treatment when done by fully-trained professional acupuncturists, but it can have side effects, including bruising, minor bleeding, numbness or tingling at or near the needle site, which might last a few days. You might also experience some muscle soreness and petechiae (due to cupping or guasha), which could also last a few days. Drowsiness may occur in a small number of people, and if affected you are advised not to drive. In a small percentage of people, nausea can occur and symptoms may become worse before they improve. Please advise your acupuncturist if worsening symptoms continue for more than two days. Potential but unlikely risks of acupuncture include fainting, spontaneous miscarriage, nerve damage, and organ puncture. Infection is another possible risk, however since this clinic uses only sterilized, disposable needles while maintaining a clean and safe environment, this is unlikely. Burns and scarring are potential risks of using moxibustion. You may stop treatment at any time. 


During your treatment consultation you will provide relevant personal information that is important to maintaining our patient-practitioner relationship and is used for tailoring your treatment. This information will be kept confidential, and will be stored securely and maintained accurately by updating it as advised by you.


You may occasionally receive information and updates from The Acupuncturist. Your information won’t be disclosed to others and you will have the option to opt out of communications.

The Acupuncturist reserves the right to change these terms and conditions at any time by posting new terms and conditions on this site.